Warranty Policy
At MontaVero, we are committed to delivering high-quality products. To ensure customer satisfaction, we provide a limited warranty on our watches and diamonds under the terms mentioned below.
Watch Machine Warranty
All MontaVero watches come with a 6-month warranty on the watch machine (movement) starting from the date of purchase.
This warranty covers:
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Manufacturing defects in the watch movement
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Functional issues related to the internal machine
This warranty does not cover:
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Physical damage
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Water damage (unless specified)
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Damage due to improper use or accidents
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Normal wear and tear
Diamond Warranty
All diamonds used in MontaVero watches come with a 5-year warranty from the date of purchase.
This warranty covers:
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Manufacturing defects related to diamond setting
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Issues with diamond placement caused by production faults
Warranty Claim Process
If you need to claim a warranty service, please follow the steps below:
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Contact our support team with your order details and issue description.
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After confirmation, the customer will need to ship the watch to our US warehouse for inspection and repair.
Shipping Address
MontaVero Warranty Center
1062 Lincoln Ave Unit 1023
San Jose, California 95125
United States
Shipping Cost for Warranty
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The customer is responsible for shipping the watch to our warehouse.
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The courier charges must be paid by the customer when sending the product.
Repair Charges
If the issue falls under the warranty terms:
✔ All repair or fixing costs will be completely free of charge.
Only the shipping cost to send the product to our warehouse will be paid by the customer.
Important Notes
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Warranty is valid only for original MontaVero products purchased through official channels.
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Products showing signs of misuse, modification, or accidental damage may not be covered under warranty.
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Warranty service may require inspection before approval.
If you have any questions regarding warranty claims, please contact our support team through the Contact Us page on our website.