At MontaVero, we understand that purchasing jewelry online should be a seamless and stress-free experience. That's why we offer free FedEx shipping on every order within the US, Canada, UK, and Australia. We want to ensure that your Brilliant Earth purchasing journey is as convenient as possible, which is why we also provide complimentary return shipping for orders originating from these countries.
We take pride in crafting most items to order, ensuring that each piece is made with care and attention to detail. While the time from order to delivery may vary depending on the item, you can rest assured that all orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date indicated in your order confirmation. You'll receive an email notification once your order has been shipped.
At MontaVero, we understand the importance of maintaining the element of surprise, especially for special occasions like engagements. If you have specific requests such as Saturday delivery, delivery on a particular date, or holding your package at a FedEx location, simply give us a call at 800.691.0952, and we'll make the necessary arrangements for you. For eligible locations, we also offer Saturday delivery for an additional fee.
All orders from MontaVero are presented in distinctive FSC certified packaging, reflecting our commitment to sustainability and responsible sourcing.
To ensure the safety and security of your order, MontaVero follows strict shipping policies, including:
- Insuring and registering all items for their full value
- Requiring deliveries to be made to physical business or home addresses only (no P.O. boxes)
- Requiring a signature for orders valued over $500
- Providing options for missed deliveries, including pickup at a showroom location or delivery to a FedEx Office Location
- Offering international shipping with customs processes and import duties handled by the customer
- Committing to timely delivery, although delays due to weather conditions, carrier issues, or incorrect addresses may occur
In the rare event that your order is tampered with or lost during shipment, please report it to MontaVero within 5 days of receiving your tracking number.
For any inquiries about our shipping procedures or to discuss specific shipping needs, please don't hesitate to contact us at 800.691.0952. At MontaVero, we're dedicated to providing exceptional service every step of the way.